Frequently Asked Questions

To access our online registration and payment portal, head to our portal homepage. (We strongly recommend the use of a computer over smartphones and tablets to access our portal and make a payment, as it better supports all portal functions.) 

If you already have an account, enter your email and password under ''Log in and manage my tour.''

If you do not have an account, enroll yourself as a parent/guardian under ''Register for a tour'' by entering your email address and creating a password (take note of your password for future access!). Once your account has been created, enter the tour code that was given to you by the Head Organizer of the trip to link your account to the correct tour.

Once connected to the correct tour, you can register your child for their trip in four easy steps: 

1. Enter the participant's personal *information: full name, birth date, address and emergency contact. Additionally, please inform us of any allergies, dietary restrictions and special needs they may have.
   
2. Select your preferred trip options, such as travel **insurance, room occupancy at the hotel, and carbon offsets (if not yet included in the price of the trip). Please read and accept our Terms and Conditions to pass on to the next step.
3. Review your inclusions and confirm the amount you wish to pay at this stage of the process (the minimum or more). You can also choose to register your credit card for autopay so that your remaining payments are automatically processed as per the payment schedule.
4. Proceed with the payment. Please note that Visa and Mastercard credit cards are the only accepted methods of payment.

IMPORTANT: *Please ensure that the participant's personal information matches the official identification document that will be used for the trip. (Incorrect information could lead to an airline charging you a name change fee.)

**Insurance packages that include the Cancel For Any Reason waiver benefit expire quickly after your initial deposit has been paid! If you wish to purchase a complete insurance package for your trip, make sure to tick the box and pay for the option at this stage. If no insurance plan is offered as an option, refer to the information provided by the Head Organizer.

For anything related to profile information updates, contact our customer service team at yourteam@jumpstreet.com. In your email, please make sure to include the participant's full name and participant code, in addition to the information you wish to modify.

For tours with flights: please note that all updates made less than 120 days prior to the trip departure date may incur additional name change fees from the airline.

For anything relating to credit cards and payment information, follow these steps:

1. Log in to your portal account
2. Click on the ''My Tours'' tab
3. Select ''Payment Details'' 
4. Head to the right side of the screen to dismiss the AutoPay function or add a new credit card. Finalize and confirm your modifications before exiting the screen.

If you've forgotten your password or have difficulty accessing our portal, please follow these instructions: 

1. Head to the portal homepage
2. Click on “Forgot your password?” below the log in information. 
3. Add your email address and then click, “Reset password.” 

An email will be sent to the indicated address, allowing you to reset your password. If you are unable to find the email, please check your spam and junk folders before contacting yourteam@jumpstreet.com for further assistance.

The “Help Me Travel” function of our online portal is the perfect way to make it possible for friends and family to pitch in and contribute to your child’s upcoming trip with Jumpstreet.

To proceed, log in to your portal account and click on the “Help Me Travel” tab. A unique and secure fundraising link will be generated for the participant, which can be copied and shared with friends and family to make a direct donation towards the participant's trip. There is no need to create an account or password to make a donation. 

Please note that:

• Visa and Mastercard credit cards are the only accepted methods of payment.
• Participants need to be confirmed on the trip and have paid their initial deposit to access this function. 

If you are using our online registration and payment portal, all payments must be made by credit card via the portal. Please note that Visa and Mastercard credit cards are the only accepted methods of payment. 

If your registration and deposit is being collected by the school via check, please remember to indicate to the Head Organizer of the trip that you would like to purchase the travel insurance for your trip.  They will in turn submit your name to Jumpstreet and the insurance company will send you a proof of purchase as well as a copy of the policy.

First, we strongly recommend the use of a computer (over smartphones and tablets) to access our portal and make a payment, as it better supports all portal functions.  

In the case of a denied or blocked payment:

1. Verify the credit card that was used. Visa and Mastercard are our only accepted methods of payments.
2. Ensure that you have the correct amount available on your credit card. 
3. Call the number on the back of your credit card to ensure that they are not blocking the payment for security or location reasons. You can mention that our head office is based in Montreal, Canada. 
4. If your payment is still failing, please contact our team at yourteam@jumpstreet.com with the error code and screenshots of the portal/message you are receiving, so that we can better assist you. 

To update or change your credit card and payment information, log into your portal account and follow the next steps: 

1. Click on the “My Tours” tab
2. Select the “Payment Details” section
3. On the right of the screen, dismiss the AutoPay function or add a new card  

You may then proceed to make your desired modification and changes before exiting the tab.

For all invoice requests, please send an email to yourteam@jumpstreet.com with the first and last name of your child in addition to their participant code. If you do not remember your tour participation code, please add the name of the school and the destination of the trip. 

IMPORTANT: Please note that an invoice can only be sent to the person who completed the tour registration for the participant.  

You can find the most recent version of your group's itinerary by clicking the Itinerary tab at the top of your portal account. If the itinerary is not yet there, please email the Head Organizer of your trip so they can send you a copy of the latest itinerary.

Please note that until an itinerary is indicated as Final Itinerary, changes may still occur to your daily programming on tour.  

At Jumpstreet, we are committed to ensuring that all participants travel safely, which includes offering meals that are adapted for our participants' needs. Our restaurant suppliers are carefully selected on the basis that they can provide alternatives for our travelers' dietary restrictions and allergies. 

If your child has any dietary restrictions, allergies or special needs, you must enter the information in the "Participant Details" section of your portal account no later than 30 days prior to your departure date to ensure the information is transmitted in time.

We also strongly suggest for participants to inform their Tour Leader the day of arrival of their dietary restrictions and needs, so that they can quickly put a face to the restrictions and special needs.

To proceed with an individual trip cancellation, you must send an email to yourteam@jumpstreet.com, indicating the following information: 

• Your child's first and last name
• Your child's portal participant code
• The reason you are cancelling

If you have purchased insurance for the trip, the refund will be processed according to the insurance policy.

If you have not purchased insurance for the trip, our general Terms and Conditions apply (see section on Tour Cancellation Policy: Individual Cancellation).

IMPORTANT: Please note that the initial deposit is never refundable. 

For any itinerary-based questions in regards to you or your child's upcoming tour, please contact the Head Organizer of the trip first.

If they are unable to answer your questions, they will then refer you to the Jumpstreet Tour Consultant in charge of overseeing your trip who will be more than happy to help out!

If you wish to make a modification to your flight reservation, please send your request by email at yourteam@jumpstreet.com and CC the Head Organizer of your trip to the email. 

Please be aware that modification or cancellation fees may apply, depending on the type of changes and the date the request was made.

Also note that a signed authorization form will be required if a minor needs to leave their travel group at any point during the trip. 

Whether insurance was included for all trip participants as part of the overall tour cost or added as an option to be selected by the individual traveler upon registration on our online portal, you should expect to see a purchase confirmation in your email inbox (same email entered on the portal) within the following 2 weeks. 

If you have not received a confirmation email in your inbox, first, begin by verifying your junk and spam folders, ensuring the confirmation email was not redirected to the wrong inbox. If you still cannot find the email, please send us a message at yourteam@jumpstreet.com and we will send you the information. 

Please note that a period of 2 weeks may occur between the purchase of insurance and the sending of your confirmation email.

If a parent/guardian wishes to participate on a tour with their child, either as a chaperone or paying participant, it is to be decided at the discretion of the Head Organizer of the trip.

Please contact them directly for all questions regarding the selection of chaperones and additional paying participants.

Here are three different packing list guidelines you can use to help plan for your upcoming trip! 

• Winter Packing List
• Spring and Fall Packing List
• Air Travel Packing List

Attention students and parents! These guides do not include detailed packing instructions for travel documentation. We recommend consulting your local Bureau of Consular Affairs for this. Don't forget to consult your Head Organizer in case they have specific passport/currency instructions for you or additional packing instructions regarding prescription items and over-the-counter drugs. 

If you are a participant on tour or a parent/guardian of a participant on tour and are experiencing an emergency, please use this number to reach our emergency line, available 24 hours a day, 7 days a week: 1-800-663-4956 ext. 7

Please note that this number is to be used for on-tour emergencies only.

We typically suggest for participants to bring between $15 and $30 CAD/USD per meal, for the meals that are indicated as "at individual expense" on their itinerary. 

As for money for souvenir shopping, we'll leave that up to you! You can find some great travel finds anywhere between $5 (fridge magnet) and $70 (hoodie), for example. 

If traveling within the U.S. by ground transportation, government-issued identification documents are not required. 

If traveling by air, U.S. citizens under the age of 18 are not required to provide identification when traveling (although, we would advise to contact the airline with which you are flying for questions regarding specific requirements for travelers under 18).

If traveling by air, U.S. citizens 18 and over are required to present one of the following forms of identification:

• U.S. passport
• U.S. passport card
• Driver’s licenses or other state photo identity cards issued by the Department of Motor Vehicles (or equivalent). Beginning May 7, 2025, these will have to be REAL ID compliant.
• Trusted Traveler Cards (NEXUS, FAST)
• Permanent resident card
• Please refer to the Transportation Security Administration (TSA) for more options

*If a traveler is not a U.S. citizen, they should contact local authorities, embassies, or consulate to validate required documentation for domestic travel. 

If travelling within Canada by ground transportation, Canadian government-issued identification documents are not required. However, we strongly suggest for travellers to bring their Health Card (also known as Care Card) on them in case of a medical emergency

If travelling within Canada by air or train, all Canadian citizens are required to present one of the following:

• One piece of photo identification issued by a Canadian federal, provincial, or territorial government with your full name and date of birth.

OR 

• Two pieces of identification issued by a Canadian federal, provincial, or territorial government. Both must have your name and at least one must have your full name and date of birth.

Some examples include; passport, citizenship card, Canadian permanent resident card, Canadian provincial or territorial driver’s licence, Canadian provincial or territorial health card, and more.

If a traveller is not a Canadian citizen, they can use any of the travel documents they used to enter Canada, such as: 

• A passport
• NEXUS card
• Enhanced Driver’s Licence (EDL) or Enhanced Identification Card (EIC)
• United States Permanent Resident Card
• Any document referred to in the Immigration and Refugee Protection Regulations

If you’re crossing the U.S. border by land, all Canadian citizens must carry one of the following documents : 

• Canadian passport   
• Birth certificate (original or certified copy) ** Only applicable to persons under 19 years of age traveling in a group (school, educational, etc.)   
• Certificate of Indian Status  
• NEXUS card   
• Driver's license Plus (PC Plus) or identity card Plus (CI Plus)   

If traveling to the U.S. by air, all Canadian citizens must present a passport, which must be valid for at least six months after the date of return.     

*If a traveler is not a Canadian citizen, please contact the appropriate embassy or consulate to validate the required documents. 

If crossing the Canadian border by ground transportation, please have one of the following documentation options:

• U.S. passport
• U.S. passport card
• Birth certificate (original or certified copy)  OR  Certificate of citizenship  OR  Certificate of naturalization  OR  U.S. Permanent Resident Card  OR  Certificate of Indian Status.*Only applicable for people under the age of 19 traveling with a group (school, educational, religious, etc.).
• NEXUS card
• Enhanced Driver’s Licence (EDL)

If travelling by air to Canada, all U.S. citizens are required to present a passport, which must be valid at least 6 months after the return date. 

*If a traveler is not an American citizen, please contact your local Bureau of Consular Affairs to validate the required documentation.

*All international travelers must carry acceptable identification and a valid visa (if necessary) when entering Canada. A passport is recommended because it is the only reliable and universally-accepted travel and identification document for the purpose of international travel.

Yes! Whether it be included by our insurance providers or by our WorldStrides exclusive Cancel For Any Reason (CFAR) Waiver benefit, Jumpstreet has you covered when it comes to trip cancellation.

Trips to Canada and the U.S.

We strongly recommend the Trip Mate Deluxe Plus Plan as it includes a Cancel For Any Reason benefit (provided by the insurer). 

The CFAR benefit offered with the Deluxe Plus Plan enables participants to cancel their trip for any reason not otherwise covered by the insurance plan. Benefits will be paid by Trip Mate for 75% of the prepaid, forfeited, non-refundable payments that were paid towards trip, provided the Plan was paid within 21 days of the initial trip installment, and that the trip was cancelled more than two (2) days prior to the scheduled departure date.

Participants can purchase the insurance package directly via Trip Mate, here.

International trips (rest of world)

We recommend participants purchase the Trip Mate International Plan as it is packaged with the WorldStrides exclusive Cancel For Any Reason (CFAR) Waiver benefit, which allows them to cancel their trip for any reason not otherwise covered by their insurance policy and receive a reimbursement of 75% of the amount due as per the payment schedule*.

Please contact your group's Tour Consultant directly so they can set you up on the portal for payment. 

IMPORTANT: The WorldStrides exclusive Cancel For Any Reason Waiver benefit will only come in effect and be processed by Jumpstreet once the insurance claim is rejected. If rejected, you must complete our refund request form. Please allow up to 6 weeks for the reimbursement.

*Please note that the trip must be cancelled at least 2 days before the departure date and the reason for cancellation must be submitted in writing to yourteam@jumpstreet.com.

Yes! Whether it be included by our insurance providers or by our WorldStrides exclusive Cancel For Any Reason (CFAR) Waiver benefit, Jumpstreet has you covered when it comes to trip cancellation.

Participants who purchase the Explorer Package from insurance provider TuGo are covered for a wide range of trip cancellation reasons listed here. Plus, they are provided with the WorldStrides exclusive Cancel For Any Reason (CFAR) Waiver benefit, which allows them to cancel their trip for any reason not otherwise covered by the insurance policy and receive a reimbursement of 75% of the amount due as per the payment schedule*.

Participants can purchase the insurance package directly on our portal upon registration.

IMPORTANT: The WorldStrides exclusive Cancel For Any Reason Waiver benefit will only come in effect and be processed by Jumpstreet once the insurance claim is rejected. If rejected, you must complete our refund request form. Please allow up to 6 weeks for the reimbursement.

*Please note that the trip must be cancelled at least 2 days before the departure date and the reason for cancellation must be submitted in writing to yourteam@jumpstreet.com.

Log into your portal account and select the TuGo Explorer Package (valid for domestic and international trips). Once selected, you'll be able to proceed with the payment.  

Please note that the plan must be purchased within 10 days of your tour enrolment to ensure maximum coverage and is non-refundable once purchased. 

The Explorer Package from insurance provider TuGo (for Canadian groups only) covers the following:

1. Trip cancellation / interruption for medical reasons
2. Loss and delay of luggage
3. All expenses linked to sickness or medical fees. 

Along with providing you with the above insured benefits (and more) the TuGo insurance plan is also packaged with the WorldStrides exclusive Cancel For Any Reason (CFAR) Waiver benefit, which allows you to cancel your trip for any reason not otherwise covered by the insurance policy. Please note that the Explorer Package must be purchased within 10 days of your trip's initial deposit and is valid for domestic and international trips

To purchase insurance for your trip, head to the Jumpstreet portal, log in to your account, select the insurance option and proceed with payment upon registration. 

IMPORTANT: The cost of the insurance plans are not refundable once purchased.  

To purchase a Trip Mate travel protection plan head to TripAssure and select either the Basic Plan or the Deluxe Plus Plan (for domestic trips to the U.S. or Canada) or the International Plan (for International Trips outside the U.S. and Canada).

We strongly recommend opting into the Deluxe Plus Plan for domestic travel, as it includes a Cancel For Any Reason (CFAR) benefit, while the Basic Plan provided by Trip Mate does not. Please note that the Deluxe Plus Plan must be purchased within 21 days of your initial trip installment. 

The WorldStrides exclusive Cancel For Any Reason (CFAR) waiver benefit has been packaged with the Trip Mate International Plan for added peace of mind. Please note that the plan must be purchased within 10 days of your tour enrolment to ensure maximum coverage and is non-refundable once purchased.

For more information on our Travel Insurance Plans, head here.

There are many ways to make your trip more sustainable! Here are some travel tips for an eco-friendlier tour:

• Pack light with only your essentials to reduce the energy needed to transport your group to its destination. 
• Refuse single-use plastics and carry a reusable water bottle. Most major urban centers have high quality tap water.
• Choose to travel via public transportation or consider walking or biking where possible. 
• Purchase food at local markets to reduce food waste and support the local economy.
• Hang the Do Not Disturb sign on your hotel room door. Passing on daily housekeeping service during a short stay saves water and energy.
• Turn off the AC, heat, fan, and lights before leaving your hotel room.
• Select plant-based foods and other non-meat items on the menu.

We also strongly suggest paying off your trip's carbon footprint. Thanks to our Choose Earth carbon offset matching program, our groups pay half of the price of their carbon offsets and we pay the other! 

Traveling via motorcoach? You're already covered! Traveling by air? Reach out to your trip's Tour Consultant to get involved.

The Trip Mate travel protection plans (for U.S. groups only) cover the following:

1. Trip cancellation / interruption for medical reasons
2. Loss and delay of luggage
3. All expenses linked to sickness or medical fees. 

Trips to Canada and the U.S.

The Deluxe Plus Plan (which includes the Cancel For Any Reason waiver benefit) must be purchased within 21 days of your trip's initial deposit, and can be purchased via Trip Mate, here.

If you have past the deadline for the Deluxe Plus Plan and wish to purchase the Basic Plan (which does not include the Cancel For Any Reason waiver benefit), you can purchase it via Trip Mate, here.

International Trips (rest of world)

The International Plan (which includes the Cancel For Any Reason waiver benefit) must be purchased within 10 days of your trip's initial deposit. To purchase this insurance plan, please contact your group's Tour Consultant directly so they can set you up on the portal for payment. 

IMPORTANT: The cost of insurance plans is not refundable once purchased. Please contact us for more information if you are from New York State.

Trips to Canada and the U.S.

The Deluxe Plus Plan by insurance provider Trip Mate has a Cancel For Any Reason (CFAR) benefit already included by the insurance provider. Since this benefit is not included by Jumpstreet Tours by WorldStrides, clients are invited to contact Trip Mate directly for specific information on the CFAR coverage.

International trips (rest of world)

The International Plan by insurance provider Trip Mate, has been packaged with the WorldStrides exclusive Cancel For Any Reason waiver benefit, which covers 75% of the amount paid to date by the participant (according to the trip payment schedule). 

Any reason of cancellation is valid with the WorldStrides exclusive CFAR waiver benefit! Participants just need to ensure they cancel their trip at least 2 days before the scheduled departure date. The reason of cancellation must also be submitted in writing to yourteam@jumpstreet.com for us to proceed with the refund. 

IMPORTANT: Please note that the cost of insurance plans is not refundable once purchased, and a penalty of 25% may apply if you’re not up to date with your payments,

As to ensure full peace of mind, we bundled the Explorer Package from insurance provider TuGo with the WorldStrides exclusive Cancel For Any Reason waiver benefit, which covers 75% of the amount paid to date by the participant (according to the trip payment schedule). 

Any reason of cancellation is valid! Participants just need to ensure they cancel their trip at least 2 days before the scheduled departure date. The reason of cancellation must also be submitted in writing to yourteam@jumpstreet.com for us to proceed with the refund. 

IMPORTANT: Please note that the cost of insurance plans is not refundable once purchased, and a penalty of 25% may apply if you’re not up to date with your payments,